Performance Management


Provide managers with tools to optimize performance/productivity of their employees.


The workshop utilizes the communication/behavior modification concepts of feedback and coaching, performance improvement plans, and the performance evaluation.


  • Goals/purpose of performance appraisals
  • The “problem” of performance appraisal
  • Performance distribution / how to ensure reliability and consistency
  • Defining performance expectations and standards
  • Measuring performance
  • Coaching / performance improvement plans
  • Objectives of coaching versus performance review
  • Feedback / coaching / Performance Improvement Plans
  • Common pitfalls / rating errors
  • The appraisal interview
  • Appeals process